Last updated: July 2026

29wind Privacy Policy — How We Keep Your Data Safe

Your privacy is our top priority at 29wind. This policy clearly explains everything about how your personal data is collected, stored, used, and protected.

1. Introduction

29wind (https://29wind.app) is a trusted online gaming and betting platform in Bangladesh. We take our users' privacy extremely seriously. This privacy policy explains how 29wind collects, uses, and safeguards your personal information.

By using the 29wind website or app, you agree to this privacy policy. If you disagree with any part of it, please refrain from using our platform.

In Brief: 29wind never sells your data. It is used solely to improve our services and meet legal obligations.

2. What Information We Collect

29wind collects various types of information, categorized as follows:

2.1 Identity Information

  • Full Name & Date of Birth
  • Mobile Number & Email Address
  • National ID number (for KYC verification)
  • Current Address

2.2 Financial Information

  • Mobile Pay, Nagad, or Rocket mobile number
  • Transaction history (deposits & withdrawals)
  • Betting and gaming activity records

2.3 Technical Information

  • IP Address & Device Information
  • Browser type and operating system
  • Cookies & Session Data
  • Login timestamps & platform usage patterns
Data Type Reason for Collection Retention Period
Identifying InformationAccount Verification & KYCFor the duration of active account + 5 years
Financial TransactionsPayment Processing & Auditing7 years
Technical LogsSecurity & Fraud Prevention12 months
Cookie DataSession ManagementUntil end of session or 30 days

3. How Information Is Collected

29wind collects information in several ways:

  • Directly from you: Information you provide during registration, when filling out forms, or when contacting support.
  • Automatically: When you use our website or app, certain information is collected automatically through cookies and similar technologies.
  • Through third parties: Transaction confirmation data from the payment gateway and information from reliable sources for KYC verification.

29wind does not purchase your data from any third-party advertising networks or data brokers.

4. How Your Information Is Used

29wind uses your information for the following purposes:

4.1 Service Delivery

  • Creating and managing your account.
  • Operating betting and gaming services.
  • Processing deposits and withdrawals.
  • Providing customer support.

4.2 Security & Compliance

  • Preventing fraud and money laundering.
  • Age verification and KYC process.
  • Meeting legal and regulatory obligations.

4.3 Experience Improvement

  • Personalized offers and vouchers tailored to your preferences.
  • Improving platform performance and usability.
  • Keeping you informed about new features and services.

Marketing Communications: If you do not wish to receive promotional notifications, you can opt out at any time from your account settings.

5. Our Data Sharing Policy

29wind never sells your personal information to third parties. Data may be shared only in the limited circumstances described below:

  • Payment Processors: Used solely to process transactions with Mobile Pay, Nagad, and Rocket.
  • KYC Partner: With licensed verification agencies for identity verification.
  • Law Enforcement: When legally required by a valid court order or official investigation.
  • Business Succession: In the event of a change in ownership of 29wind, the new owner will be bound by the same privacy policy.

When sharing data with any third party, only the minimum necessary information is disclosed, and those parties are contractually bound to uphold the same privacy standards.

6. Data Storage & Security

6.1 Storage Infrastructure

29wind's servers operate in accordance with international security standards. Your data is stored in encrypted databases and backed up on a regular basis.

6.2 Security Measures

  • Data transmission secured via SSL/TLS encryption.
  • Database protection with AES-256 encryption.
  • Two-factor authentication (2FA) support.
  • Regular security audits and penetration testing.
  • Round-the-clock monitoring for suspicious activity.

6.3 Data Breach Scenarios

In the event of a data breach, 29wind will notify affected users as quickly as possible and take all necessary steps. We are committed to full transparency.

7. Cookie Policy

29wind uses cookies and similar tracking technologies. Cookies are small text files stored on your device.

Types of Cookies We Use

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Functional cookies: To remember your preferences, such as language settings.
  • Analytics cookies: Collects anonymous data to understand how the platform is used.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect some platform features.

8. Your Rights

As a 29wind user, you have the following rights over your personal data. To exercise any of these rights, email us at support@29wind.app.

Right to Access

You may request to know what data we hold about you and how it is being used.

Right to Rectification

You may request a correction if any of your information is inaccurate.

Right to Erasure

You may request deletion of your data unless we are required by law to retain it.

Right to Restrict Processing

You may request that the processing of your data be restricted to specific purposes.

Right to Data Portability

You can request your data in a machine-readable format.

Right to Object

You may object to the use of your data for marketing or profiling purposes.

9. Child Protection

29wind strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If we have reason to believe an account belongs to a minor, we will immediately close that account and delete the associated data.

If a parent or guardian believes their child has created a 29wind account, please contact support@29wind.app immediately.

10. Policy Changes

29wind reserves the right to update this Privacy Policy at any time. Registered users will be notified of any significant changes via email or in-app notification.

Continued use of the platform after any changes constitutes acceptance of the updated policy. We recommend checking this page regularly.

11. Contact Us

For any questions, requests, or complaints regarding this Privacy Policy, please get in touch with us:

We typically respond to privacy-related requests within 72 hours. For urgent matters, please reach out directly via live chat.

What Sets 29wind's Privacy Policy Apart

Our key data protection features at a glance

SSL Encryption

All data transmissions are encrypted via SSL/TLS — no one can intercept your information in transit.

No Data Sales

29wind never sells your personal data to third parties. That is our core commitment.

A Clear, Plain-Language Policy

Our Privacy Policy is written in plain, easy-to-understand language so everyone can follow it without confusion.

User Controls

You have full control over your data. Request to view, correct, or delete your information at any time.

Fast Response

Privacy-related requests are responded to within 72 hours. Urgent matters are handled even faster.

Regular Updates

Our privacy policy is reviewed regularly to keep pace with international data protection standards.

Got the policy? Start playing with confidence.

Your data is secure — open a 29wind account with confidence and claim your welcome bonus.

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